Car hire during Mauritius trip

YOUR JOURNEY, WE CARE

Great support by Igbal and team. Rented twice during my visit to Mauritius. Before and after reunion trip inbetween. Really flexible setup and easy to deal with during both rentals. Also bought a local SIM card from them which can be useful in order to avoid expensive roaming.

Christian Grauers

Belgium

Category: Mini, Compact

Part Type	Part Name	Minor cost (Painting) - Euros	Major cost (Replacement) - Euros
Front Parts	Fog Light / Phares Anti-brouillard	Not Applicable	150.00
Front Parts	Front Windscreen / Pare-Brise Avant	Not Applicable	Under Insurance Coverage
Front Parts	Hood / Capot	150.00	150.00
Front Parts	Front Grill / Grille frontale	Not Applicable	150.00
Front Parts	Front Bumper / Pare-Choc Avant	150.00	250.00
Front Parts	Head Light / Phare	Not Applicable	200.00
Front Parts	Front Fender / Aile Avant	100.00	200.00
Side Parts	Triangle Window / Glace de Custode	Not Applicable	Under Insurance Coverage
Side Parts	Side Window / Glace Latérale	Not Applicable	Under Insurance Coverage
Side Parts	Side Door / Porte Latérale	100.00	300.00
Side Parts	Running Panel (Lowest) / Bas de Caisse	Not Applicable	Under Insurance Coverage
Side Parts	Mirror Glass	Not Applicable	40.00
Side Parts	Complete Mirror	Not Applicable	100.00
Rear Parts	Backlight / Feu Rouge Arrière	Not Applicable	140.00
Rear Parts	Rear Windscreen / Pare-brise Arrière	Not Applicable	300.00
Rear Parts	Rear Fender / Aile Arrière	80.00	160.00
Rear Parts	Rear Bumper / Pare-Choc Arrière	140.00	300.00
Rear Parts	Rear Tailgate / Coffre Arrière	200.00	300.00
Other Parts	Roof / Toit	Under Insurance Coverage	Under Insurance Coverage
Other Parts	Wheel Metal / Jante en tôle	Under Insurance Coverage	Under Insurance Coverage
Other Parts	Wheel Aluminium / Jante en Alu	Under Insurance Coverage	Under Insurance Coverage

Category: Sedan, Standard, Mid-SUV

Part Type	Part Name	Minor cost (Painting) - Euros	Major cost (Replacement) - Euros
Front Parts	Fog Light / Phares Anti-brouillard	Not Applicable	150.00
Front Parts	Front Windscreen / Pare-Brise Avant	Not Applicable	Under Insurance Coverage
Front Parts	Hood / Capot	200	150.00
Front Parts	Front Grill / Grille frontale	Not Applicable	150.00
Front Parts	Front Bumper / Pare-Choc Avant	200.00	300.00
Front Parts	Head Light / Phare	Not Applicable	250.00
Front Parts	Front Fender / Aile Avant	100.00	250.00
Side Parts	Triangle Window / Glace de Custode	Not Applicable	Under Insurance Coverage
Side Parts	Side Window / Glace Latérale	Not Applicable	Under Insurance Coverage
Side Parts	Side Door	100.00	300.00
Side Parts	Running Panel (Lowest) / Bas de Caisse	Not Applicable	Under Insurance Coverage
Side Parts	Mirror Glass	Not Applicable	45.00
Side Parts	Complete Mirror	Not Applicable	150.00
Rear Parts	Backlight / Feu Rouge Arrière	Not Applicable	200.00
Rear Parts	Rear Windscreen / Pare-brise Arrière	Under Insurance Coverage	N/A
Rear Parts	Rear Fender / Aile Arrière	100.00	200.00
Rear Parts	Rear Bumper / Pare-Choc Arrière	150.00	300.00
Rear Parts	Rear Tailgate / Coffre Arrière	200.00	300.00
Other Parts	Roof / Toit	Under Insurance Coverage	Under Insurance Coverage
Other Parts	Wheel Metal / Jante en tôle	Under Insurance Coverage	Under Insurance Coverage
Other Parts	Wheel Aluminium / Jante en Alu	Under Insurance Coverage	Under Insurance Coverage

Category: Pickup (4x4), SUV, 7-seater

Part Type	Part Name	Minor cost (Painting) - Euros	Major cost (Replacement) - Euros
Front Parts	Fog Light / Phares Anti-brouillard	Not Applicable	200.00
Front Parts	Front Windscreen / Pare-Brise Avant	Not Applicable	Under Insurance Coverage
Front Parts	Hood / Capot	200.00	300.00
Front Parts	Front Grill / Grille frontale	Not Applicable	200.00
Front Parts	Front Bumper / Pare-Choc Avant	150.00	350.00
Front Parts	Head Light / Phare	Not Applicable	250.00
Front Parts	Front Fender / Aile Avant	125.00	250.00
Side Parts	Triangle Window / Glace de Custode	Under Insurance Coverage	Under Insurance Coverage
Side Parts	Side Window / Glace Latérale	Under Insurance Coverage	Under Insurance Coverage
Side Parts	Side Door / Porte Latérale	150.00	350.00
Side Parts	Running Panel (Lowest) / Running Panel (Lowest) / Bas de Caisse	Under Insurance Coverage	Under Insurance Coverage
Side Parts	Mirror Glass	Not Applicable	50.00
Side Parts	Complete Mirror	Not Applicable	200.00
Rear Parts	Backlight / Backlight / Feu Rouge Arrière	Not Applicable	175.00
Rear Parts	Rear Windscreen / Rear Windscreen / Pare-brise Arrière	Under Insurance Coverage	300.00
Rear Parts	Rear Fender / Rear Fender / Aile Arrière	100.00	200.00
Rear Parts	Rear Bumper / Pare-Choc Arrière	200.00	300.00
Rear Parts	Rear Tailgate / Coffre Arrière	250.00	400.00
Other Parts	Roof / Toit	Under Insurance Coverage	Under Insurance Coverage
Other Parts	Wheel Metal / Jante en tôle	Under Insurance Coverage	Under Insurance Coverage
Other Parts	Wheel Aluminium / Jante en Alu	Under Insurance Coverage	Under Insurance Coverage

1 Introduction

At Pingouin Car Rental, we provide a comprehensive and transparent insurance policy to protect our customers from unexpected repair costs. Our coverage is designed to be fair, reliable, and easy to understand.

This policy outlines:

What is covered under our insurance.
What is not covered and renter responsibilities.
Financial liability for damages in specific situations.

2 Comprehensive Insurance Coverage

Our comprehensive insurance offers broader protection than standard rental coverage, including:

Collision Damage Waiver (CDW) – Covers accidental collision-related damage.
Loss Damage Waiver (LDW) – Protects against costs related to theft or total loss.
Excess Waivers – Reduces the amount payable by the renter in case of an accident.

Our coverage ensures a streamlined claims process with no hidden fees or excessive deductibles.

3 When You Are Fully Covered

You are fully covered if you are involved in an accident that is not your fault, provided that you:

Complete an Accident Agreement Form with the other driver.
Take clear photos and videos of the accident scene.
Report the accident to our customer service team within 24 hours.

If these conditions are met, Pingouin Car Rental will cover 100% of the damages.

4 When You Are Not Fully Covered

In certain cases, full coverage does not apply, and you may be responsible for damages. These include:

At-fault accidents – If you caused the accident, insurance will not cover all costs. (See section 6 for what is covered when at fault.)
Lack of proof of collision – If you report damage but fail to provide a police report, accident form, or witness statement, insurance may not cover the damage.
Unverified parking incidents – If the vehicle is damaged while parked without CCTV footage or a witness, insurance may not cover the damage.

In these cases, you will be liable for repair costs based on our official damage price list.

5 Insurance Exclusions – When Coverage Does Not Apply at All

Insurance coverage is void if the renter:

Drives under the influence of alcohol or drugs.
Drives recklessly or violates traffic laws.
Uses the vehicle for prohibited activities such as racing, stunt driving, or off-road use.
Allows an unauthorized driver (not listed in the rental agreement) to operate the vehicle.
Fails to report an accident within 24 hours.

In these cases, the renter is fully responsible for all damages and related costs.

6 Coverage and Exclusions for At-Fault Accidents

What Is Covered If You Are at Fault?

✅ Minor body damage
✅ Scratches
✅ Dents
✅ Tyres and glass
✅ Roof parts

What Is Not Covered If You Are at Fault?

❌ Mirrors
❌ Head lights and tail lights
❌ Body paint and door panels
❌ Other major body parts

Repair costs for uncovered damages will be charged based on our official damage price list. All prices in that list are exclusive of 15% VAT.

7 Maximum Liability for Uncovered Damages

If damages are not covered due to the above-mentioned points, you will be responsible for the repair costs, which will be determined based on our transparent damage pricing structure.

Your maximum financial responsibility (also known as the ‘Excess’) for uncovered damages depends on the vehicle category. The following maximum fixed amount is only payable at the end, whenever an uncovered damage is registered:

€400 – Mini & Compact Cars
€500 – Standard, Sedan & Mini SUV
€600 – SUV, Pickup & 7-Seater

8 Summary of Coverage

Scenario	Our Coverage Status
Accident caused by another driver (not your fault)	✅ Fully covered (if conditions in Section 3 are met)
At-fault accident (you caused the damage)	⚠️ Partially covered (some exclusions apply; see Section 6)
Reckless driving, unauthorized driver, racing, or failure to report	❌ Not covered (renter is fully liable)
Damage without proof (no police report, no witness, no CCTV)	❌ Not covered
Damage while parked, with witness or CCTV footage	✅ Fully covered
Maximum renter liability for uncovered damages	⚠️ Based on max. liability per vehicle category (see Section 7)

9 Reducing Your Liability

Despite most damages being covered as outlined above by our comprehensive insurance coverage policy, if you wish to reduce your financial liability to zero and do not wish to pay the excess, you may still choose to opt for our Refundable Excess Waiver, detailed in the section below.