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Driver & Documents
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FAQs & Driving Tips
For drivers:
Everything you need, all in one place.
Access guides, policies, and support to help you on the road.
Car Rental Insurance Comparison
Know what's covered and choose the protection that suits your needs.
|
BASIC
Third-Party Insurance
Not Offered
Legal minimum protection
|
COMPREHENSIVE
Insurance
Medium
Good protection - included in your rental
|
FULL COVERAGE
(Optional Upgrade)
Premium
Maximum protection - total peace of mind
|
|
|---|---|---|---|
Coverage / Protection |
% Covered |
% Covered |
% Covered |
Third-party liability (injury to others / other vehicles) |
100% |
100% |
100% |
Collision damage to our vehicle (own damage) |
0% |
0% |
100% |
Theft / total loss |
0% |
100% |
100% |
Not-at-fault accident (our vehicle damage) |
0% |
100% |
100% |
At-fault accident (our vehicle damage) |
0% |
0% |
100% |
Scratches & minor dents |
0% |
100% |
100% |
Windscreen / glass |
0% |
0% |
100% |
Roof |
0% |
0% |
100% |
Tyres (normal wear and tear) |
0% |
100% |
100% |
Underbody |
0% |
0% |
100% |
Your maximum excess / liability (per incident) |
You are fully responsible for our vehicle |
€400 / €500 / €600 (depending on vehicle category) |
€0 (for covered damage) |
Overall coverage level |
|||
Transparent Damage Pricing
See our published damage charges before you rent. This shows typical repair/replacement costs for common vehicle damage.
SSR AIRPORT
COLLECTION & RETURN GUIDE
Your simple step-by-step guide to picking up and returning
your rental car at Sir Seewoosagur Ramgoolam International Airport (SSR), Mauritius.
FIND US HERE
Level 0 (Ground Floor)
Car Rental Booth
Counter 06
COLLECTION – ON ARRIVAL
Welcome to Mauritius! After Immigration, proceed to Baggage Claim and collect your luggage.
Exit the Arrival Hall. We are located on Level 0, Car Rental Booth, Counter 06.
Our friendly team will assist you with your booking and the rental formalities.
Simple and fast process. Have your documents ready (see below).
We will show you to your car. You're all set to enjoy Mauritius at your own pace!
WHAT YOU NEED
IMPORTANT
- Please add your flight number when booking.
- We monitor flights, there is no extra charge for flight delays.
- Our airport booth is open daily from 06:00 to 21:00.
CAN'T FIND US?
In case you can't find us, simply open Google Maps and search for "Pingouin Car Rental SSR Airport".
RETURN – BEFORE YOUR DEPARTURE
Follow signs to Car Rental Parking Area after entering the airport.
The Car Rental Parking Area is located in front of the "T" of the Car Rental Booth.
Park in any available space, switch off the engine and lock the vehicle.
The booth is just in front of the "T" (building) - Counter 06.
Our team will inspect the car together with you.
We finalise the return and provide your receipts. You can now proceed to departures.
BOOTH HOURS
Daily 06:00 - 21:00 For collections and returns.NEED HELP?
Our team is here to help. Contact us via WhatsApp for any assistance.
Chat on WhatsApp
USEFUL REMINDERS
- Return the car with the same fuel level as pickup.
- Keep your belongings with you.
- If you're running late, let us know.
Driving Tips
Everything you need to know for a safe and enjoyable journey in Mauritius.
In Mauritius, we drive on the left and the steering wheel is on the right.
DRIVING RULES
Drive on the left
In Mauritius, we drive on the left-hand side of the road.
Speed Limits
Towns: 50 km/h
Rural roads: 80 km/h
Motorways: 110 km/h
Always follow posted signs.
Roundabouts
Give way to traffic already in the roundabout and signal your exit.
Licence
Tourists can drive with a valid domestic driving licence for up to 4 weeks. Carry your passport or licence.
Alcohol
The legal limit is 20 mg of alcohol per 100 ml of blood. Safest choice: 0 alcohol if driving.
Seat Belts
Seat belts are mandatory for the driver and front passenger.
No Phone While Driving
Using a mobile phone while driving is illegal. Hands on the wheel, eyes on the road.
Daytime Headlights
It is recommended to keep your headlights on during the day.
Overtaking
Overtake on the right only when it is safe and the road ahead is clear.
Speed Cameras
Speed cameras are in use. Respect the speed limits.
FUEL & PARKING
Fuel Types
Petrol: Unleaded 95 & 98
Diesel: Diesel
Check your rental vehicle and never guess the fuel!
Fuel Stations
Available across the island, in towns, villages and along main roads.
Most open 06:00 - 20:00. Many are 24/7.
Payment
Cards widely accepted (Visa / Mastercard).
Keep some cash (MUR) for smaller stations.
Rental Fuel Policy
Vehicles are provided with a certain fuel level and must be returned with the same level.
Keep the last fuel receipt as proof.
Paid Parking Zones
Common in cities, towns, beaches and popular areas. Look for parking signs indicating zones.
Pay & Display
Buy a parking coupon from machines or authorised sellers and display it.
Free Parking
Available in many areas. Always check signage carefully.
Yellow Lines
No parking or stopping on single or double yellow lines. Fines apply.
Private & Malls
Shopping malls and some private car parks are paid. Rates vary.
Hotel Parking
Most hotels offer free parking for guests.
Tolls
There are currently no toll roads in Mauritius.
Park Safely
Lock your vehicle and do not leave valuables inside.
ON THE ROAD TIPS
Traffic & Rush Hours
Traffic can be heavy in Port Louis and other towns during peak hours (07:30-09:00 & 16:30-18:30). Plan ahead.
Pedestrians
Be extra careful in villages, near bus stops, schools and busy areas.
Mountain & Winding Roads
Drive slowly, use lower gears on steep descents and be careful on sharp bends.
Animals
Dogs, deer and livestock may cross the road, especially early morning or evening.
Weather & Rain
Heavy rain can reduce visibility and cause standing water. Drive carefully and avoid flooded roads.
Beach Access
Some beach access roads are sandy or narrow. Drive slowly and avoid high tide areas.
Night Driving
Some roads have limited lighting. Drive slower and watch out for pedestrians and animals.
Documents
Always carry your driving licence, passport and rental documents while driving.
Buses & Motorcycles
Buses stop often and motorcycles use the full lane. Allow extra space.
Don't Leave Belongings in Car
Do not leave bags, electronics, passports or any valuables in the car during excursions.
Distances & Time
Mauritius may look small, but village traffic and winding roads can make journeys take longer.
Breakdowns
In case of breakdown, pull over safely and contact our 24/7 Road Assistance.
Arriving after hours? Collect your car with ease.
Our counter is closed during these hours.
Arrange your self-collection in advance.
Book & pay online
Reserve your car and pay 100% online.
Self check-in
On your desktop, you will be asked to upload your passport and driving licence.
Our team will do verification
Our team will review your documents and prepare your car and envelope.
Find our airport counter
Use Google Maps to reach our counter at SSR International Airport Level 0, Counter 6.
Level 0, Counter 6.
Plaine Magnien, 51520
Collect your envelope
At our counter, find the envelope with your name.
Inside: car key, parking sketch and parking exit ticket.
Find & unlock your car
Head to the car rental parking area in front of our counter. Find your car using the parking sketch and unlock it with the key from your envelope.
Start car inspection
Using your mobile phone, upload photos of the car body and odometer before starting your journey.
Load your luggages and set yourself and ready to go
Load your luggages, adjust your seat, and you're all set. Drive safely and enjoy Mauritius with Pingouin Car Rental.
FAQ's
Find quick answers to common questions
Popular questions
Yes, we provide a refundable excess waiver for uncovered damages.
Yes
No
Please click on the following the link : https://www.carrental-mauritius.com and insert the requested details. This is the most secure and fastest way and get an instant confirmation by our reservation system.
Yes, as booking fee does not include any parking or traffic violations.
Please email us to assistantmanager@pingouin-carhire.com and we will do needful. Kindly be patient as the refund is processed by the bank and it might take longer than usual.
Any modification can be made online directly from your account 72 hours before the start of your rental and the sum is calculated according to existing rates and availability of cars at the moment of making changes.
After you reserve your car online, at the end, you will be requested to pay an advance payment of 25% or straightaway the full amount of the rental (100%). You can choose any of them and after clicking on the pay button, we will get your reservation voucher by email. Simply print this out and bring it when you collect your hire vehicle.
We offer a range of cars across each car group, so cannot guarantee the make, model or color. ‘Or similar’ simply provides a clearer idea of the type of vehicle you will be provided or the same class category.
Please call our reservation team on: +230 637 8080 during office hours or send us an email on: info@pingouin-carhire.com we will try our best to help. You may also chat with our team directly from our website available from the contact page.
An online account has the following advantages. It allows you to view your reservation; to view your booking history.
If you pick up the car at the SSR International Airport, it is recommended to specify the flight number at the time of making a booking such that we do not miss you at the airport. Meet us at our car rental counter No.6
Yes, you can pre-book child seats and child booster seats during the online booking process.
You can rent a car for a minimum of 3 days.
This is an automated 3-step process. You will start with Step One where you will check the availability of your desired car in real-time. Please follow the instructions on your screen until you reach the final step.
Popular questions
We deliver cars all around Mauritius – hotels, villas, apartments, or any other address.
You will have to present your booking confirmation voucher, driving license, identity card or passport.
There is no excess blocked from your credit card or debit card. You pay only your rental.
Our airport car rental counter is opened as from 5 a.m. until 21 p.m. Our agent will be waiting for you for the car delivery. We kindly suggest you to put your flight number as this will help us to trace the flight landing time in the booking form. You can also email us on customerservice@pingouin-carhire.com for any lateness or call on landline numbers +230 637 80 80 or +230 637 00 00.
We have a booth at the airport terminal. We are at the following address: Pingouin Car Rental Level 0, Car Rental Booth, Counter No.6 SSR International Airport Plaine Magnien 51520 Mauritius
If you have already paid for the voucher, it is not a problem. You can still collect your car. You have to present your passport and license as an identification proof.
We offer exceptionally a late arrival service at the SSR International Airport, which allows you to collect your car even after hours. Kindly email us your special request.
No, we do not guarantee a full tank. We operate a same to same fuel policy.
Yes, we give you the option to pay by cash (Euro or Mauritian rupees)once you are in Mauritius.
When you collect your hire vehicle you will receive a rental agreement or a contract from our agent. This document contains all the information you need to know, including the booking price and the vehicle’s condition. You will need to check and sign your rental agreement before you take your hired vehicle.
If you arrive earlier than expected either for delivery or drop-off, please notify us and we will try our best to come and meet you at the earliest possible subject to the availability of our agent.
We accept both debit cards and credit cards: Visa, Mastercard and Maestro.
Yes. It is free of charge. Kindly inform our agent at the time of delivery and he will add it in the contract.
Popular questions
You must fill in the Agreed Statement Form which you will found in the glove box in all cars. Both parties need to sign and you must submit this document at the drop off of the car. Then, you need to call us on +230 637 8080 0r +230 637 0000 to inform us about the incident. A replacement car will be given if the car has been severely damaged.
Kindly send us an email for the requested extension 48 hours in advance. We shall send you confirmation by mail.
I need to inform the management by mail and pay for the offence at the drop off of the car.
In case you have a mechanical breakdown or are involved in an accident, please call us during office hours on: +230 637 00 00 or +230 6378080 which is displayed in your rental agreement.
Your car will run on either petrol or diesel. Our agent will help you out or the guys at the petrol station.
The driver of the car should be responsible for all fines and violations.
All cars are rented with unlimited mileage.
Our rental charge is based on a 24 hour basis.
Any person can drive the car as far as he/she has his/her driving license.
Tourists are allowed to use their foreign driving licence in Mauritius.
Popular questions
Please contact the office as soon as possible and we will do needful to retrieve back your lost item. If you have already departed, we will then arrange to post you back your lost property at our earliest. Postage fee will be communicated to you.
If you are getting late or need to extend your car rental – do make sure you contact us as soon as possible; else you might incur penalty fee.
It is possible and you may be liable for additional drop-off fee.
In case you drop off the car before the specified time we will not refund you back for the unused day(s).
We understand that your car might get dirty during your journey and normally we do not charge for cleaning. However, if this dirt is excessive due to negligence we may charge a cleaning fee to cover the cost of professional valeting.
If you return the car with lesser fuel level than provided on delivery you will be charged for missing fuel.
One of our agents will wait for you at our airport’s counter at Pingouin Car Rental, Level 0, Car Rental Booth, Counter No.6, SSR International Airport, Plaine Magnien 51520, Mauritius. He will verify the car and complete the paperwork. Then you may proceed to level 1 for departure.
Still need help?
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